April 6th 2011 05:37 am
White lies are harmless, especially when done out of TLC. I still remember those Christmases my mom looked me straight in the face and told me Santa wouldn’t come down the chimney if I didn’t finish my vegetables.
I wish I could say the same for Gamemammy.com, but this conniving store only pretends to care about its customers to get the ka-ching profits.
The Logo Maker Should Be Shot
Before we get into the disappointing service (is it so hard to ask for an upstanding Rift Platinum store—I keep running into the bottom barrel dregs), let me first critique the logo.
COMIC FRIGGIN’ SANS! There’s a reason why this font is hated the world over: it’s the most immature font known to man. Thousands of perfectly reasonable grown ups want to kill, destroy and ban Comic Sans—and still Gamemammy.com uses for their logo. They probably thought it was “cute,” meaning we’re off to an ominous start.
Discriminates Against Small-time Buyers
If you want to purchase Rift Platinum in small doses, then don’t even bother visiting Gamemammy.com. There’s an alarming lack of low denomination offerings.
This just as bad as the website I last reviewed which didn’t offer more than 150 Platinum. Stores should always have the right balance of low (10, 20, 25), medium (50, 100, 150) and high (300, 400, 500) offerings to match the varying needs of players and guilds.
More Customer Training Needed
Quick survey—should it be required for a chat support agent to also be a gamer? If you answered “no, she just has to type in cute emoticons,” then you fully deserve the sloppy service I expect you’ll end up with at Gamemammy. Chat agents should play at least 10 hours of the game he or she is servicing to avoid awkward conversation. See my chat with the patient but clueless Moon:
You may think that’s just a minor lapse, not knowing what a shard is, but don’t forget that this was just 30 seconds into our conversation. What happens then when you have to complain about a delivery problem in-game? No doubt some headaches.
Stock Situation – Low at Best
Right now, Gamemammy.com seems to be in a squeeze for Rift Platinum. Checking stock in itself took a total of 5 minutes, which is an extremely appalling rate given how automated the systems behind a virtual currency store are. My guess is they had to talk to suppliers to farm stock while we wait for the plat, as opposed to them having stock ready for delivery.
I was also turned off by their holier than thou attitude. What dear Moon doesn’t realize is that they are just as deceiving as their so-called inferior competitors. Remember how Moon checked the stock and said I can already “order it”?
Gamemammy.com seems to be on a take orders-then find stock later policy.
After my chat with Moon, I ordered their bare minimum 50 Rift Platinum on a different server, where my real toon was and got it almost two days later. If you’re a bulk buyer, Gamemammy.com might be the site for you—if you’re willing to wait for a long, long time.
P.S. Rift Patch 1.1 is keeping me away from some raid nights., but maybe the tides will change soon; Blizzard is cranking up the hype machine for WoW Patch 4.1!
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