October 22nd 2009 12:27 am
PRE-HALLOWEEN HORRORS: “SO HARD TO COLLECT ON YOUR SERVER” (2/3)
The Chinese ended their holiday two weeks ago and yet the supply and delivery situation hasn’t improved for a number of RMT sites.
Some of them are crying backlog dating back to the October 1-10 festivities. Others are saying it’s really "hard to collect on your server."
I couldn’t stand it. I just had to place test orders on two different sites — both orders to be delivered to the same toon. I wanted to see how fast two separate companies could deliver on my realm. I also wanted to see what BS excuse they’d give should they go past the ETA.
The first one, Gamerking (an old review subject), huffed and puffed till the 22nd-hour mark, dumping my gold in the mail. The second one, a funny site called WowGoldLiver (I sh*t you not, they exist!), took almost 30 hours and delivered in two increments. I asked them why they split my order when it wasn’t even that big (it was 1500). They said one customer had been waiting too long to get his remaining 300g so they sliced off a portion of my order to shut up the guy!
Did you get that? They took out gold from MY order so they could get rid of a customer who’d been badgering them about his missing 300g.
And it turns out it’s becoming sort of a trend, at least among the smaller players. Reader Bryce shares, "I ordered from WowGoldBank and they called me to go to Stormwind to get my gold but I was doing ToC. I told them to give me another hour. They said sure but guess what they gave my gold to a different customer who they said was waiting for more than 3 days."
Well, brownie points to them for being so….refreshingly honest.
But shaving off gold from someone else’s order to avoid another customer filing a chargeback is so wrong.
I’ve always thought that any company would logically follow the first-in, first-out policy, just ’cause it’s fair and makes damn sense. If Peter ordered and paid ahead of Paul, then Peter should have first dibs on the supply. Paul would have to wait till Peter’s order has been completed, right?
But then…
A little birdie told me that in the RMT industry, the first-in, first-out policy can be skewed depending on how large the order is. So if Peter ordered 500 gold and Paul ordered 3000 gold a few minutes later, a supplier from China would rather fill Paul’s order first because he gets paid more from completing the bigger order.
Oh really? Hmm…
Now picture thousands of customers in a queue and all of them getting bumped up and down the delivery heirarchy, depending on how much gold they bought and how desperate a supplier is for his commission. There’s no more order in the f*cking house, folks, just chaos!
If my source was indeed telling the truth, then I’m not happy. I’ve always subscribed to the first-in, first out method. Unless an RMT site has a VIP program of sorts for long-time customers, I think they should treat all their customers fairly. Go pick a number, dude, and good luck!
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1 Comment »
Bill Compton on 22 Oct 2009 at 4:59 am #
It should be the process: FIFO! I think it’s not a trend but it’s their style of stalling customers. If they are able to deliver gold to you, then the others ahead of you should have been finished already. It’s a matter of feeding a small amount to people to get rid of their hunger and shut them up from complaining. If you won’t complain, you won’t receive the rest of your food.
Their process suck balls.