October 20th 2009 06:58 am
ETIQUETTE FOR GOLD SELLERS
Read. Learn. Don’t like what I wrote? Tough.
1. Don’t give us that "one bazillion gold in stock" BS. It’s getting old. Instead, just tell us how hard or easy it is to farm on our server. That should give us an idea how long we have to wait for our order.
2. Quit promising 5-minute deliveries to hook us into buying only to make us wait 5 days (or more).
3. Don’t call us during ungodly hours or when we’re in school or at work. WoW players need to sleep and study/earn a living too, ya know. Please be mindful of the different time zones.
4. If we happen to be in a raid, please don’t insist that we leave the raid to meet your delivery guy. Respect our gaming.
5. Please don’t spam us in the game. We hate spam. Just how many more "f*ck off’s" do you need to read in order to understand that?
6. If we need more gold in the future, don’t call or whisper us. We’ll call you. Nothing is more irritating than getting a whisper from someone saying " Hi, this is XXXX, remember me? I delivered your gold last week. Do you need more? I can give you a discount on your next order".
7. It’s okay if your English is not so good. What’s not okay is when you keep throwing mindless, non-sequitur canned responses our way. We would rather talk with a sincere agent writing broken English than a bot-like peon spamming us stupid macros.
8. If you can’t provide 24/7 live support, then remove the damn 24/7 support copy from your site.
9. If you can’t provide 24/7 live support, then at the very least answer our goddamn emails.
10. If we ask for a refund because we’ve waited too long, please don’t bother stalling. Stalling will make us hate you more.
11. Please write your own copy. It’s hard for us to trust a plagiarizer.
12. Tell your agents to cut back on the smileys ESPECIALLY when we’re telling them to give us a damn refund (like what’s so funny about losing our business?). Besides, too many smileys make you look like you’re on drugs.
13. When we demand to speak to a manager, there better be a manager on duty!
14. When our chat or call gets passed to a manager, we expect to speak to an entirely different person and NOT YOU pretending to be said manager.
15. If you haven’t improved your service, then it means you don’t value your customers. You might as well get the hell out of the RMT industry. No one will miss you anyway.
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6 Comments »
Littlebark on 20 Oct 2009 at 6:46 pm #
Well said, EGF!
I think you covered pretty much everything.
Hot "F"udge on 20 Oct 2009 at 7:04 pm #
…and please stop the corpse-cheer-leading-thingie in-game. Have you no respect for the dead? I still see the spammers-scammers doing that.
RAWR! :3
connor on 21 Oct 2009 at 1:25 am #
I have yet to talk to a manager on duty. I think they don’t exist at all.
Quinn on 21 Oct 2009 at 2:58 am #
Just got spammed by an agent for wowgoldexp agents email “game4shoplinda@hotmail.com” will NEVER EVER EVER buy with a store that spams me.
Do feel free to spam her though
Fallwind.
Bill Compton on 22 Oct 2009 at 4:41 am #
This is so true! SPAM = SCAM!
Mike on 28 Oct 2009 at 6:24 pm #
Excellent list! I would never buy from anyone that spams me in-game, that’s why I proudly support WoWGoldPig. It’s no surprise they have a gold award here on WoW Gold Facts: their prices are unbeatable, the delivery times are reasonable, and there’s a very quick turn-around with customer support. Had 1 delivery issue, but it was quickly taken care of.