September 29th 2009
IT’S OFFICIAL: INWOWGOLD SUCKS LIKE ITS MOTHER COMPANY
This is the final chapter of the saga featuring Andrea and her dealings and debacle with all things THSale .
To recap, Andrea was an unhappy customer of THSale. She switched to another seller hoping to get away from an annoying "VIP Manager" named Brad who turned out to be a Very Irritating Pest. Imagine her shock when the second seller she ordered from turned out to be owned by THSale. Then she makes another attempt at switching sellers, only to find out that yeah, it’s another one of ‘em THSale minions.
She emailed me today to let me know how her follow-up chats with InWoWGold’s "customer support" turned out:
Hi EGF,
I am through with these people. It’s been more than a week since I ordered from inwowgold and I still don’t have my gold. I asked for a refund but they said to give them more time. I spoke to Vae, then Alinna who originally handled my complaint about Brad, and then Amanda . Here are my convos with them. I don’t mind the bad English but I hate the scripted responses and the lame excuses. I’m not getting the customer service I deserve. I don’t think they sincerely want to help me. Look at how they dismissed me. I’m going to try to get my money back. Wish me luck.
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Please wait for a site operator to respond.You are number ‘1′ in the queue. Your wait time will be approximately ‘0′minute(s) and 1′ seconds.
You are now chatting with ‘Vae’
Vae: Hello, nice to meet you! How may I help you?
XXXXXX: Hi is Alinna there?
Vae: Sorry
XXXXXX: I got messages from your company to log into the game
Vae: She is not at here nwo
XXXXXX: Ok maybe you can help me
Vae: okay
Vae: One oment
Vae: 2009XXXXXXXXXXXXX (WOW)->XXXXX XXXXXX US 5000.00
XXXXXX: yes
Vae: okay
XXXXXX: I got voice mails saying to log in
Vae: But sorry to tell you
Vae: Our guy just checked the stock
Vae: We just run out of stock
XXXXXX: Okay is this a bad joke?
XXXXXX: Why did you call me to log in only to tell me now that you just ran out of stock?
Vae: No
Vae: We are still collecting for you now.
XXXXXX: I’ve been waiting for days!!
Vae: When we have enough in stock we will inform you and trade with you in game immediately!
Vae: When we call you , we just can keep the stock for you in 30 mins
XXXXXX: oh jesus
Vae: And there is a delivery queue
Vae: yes
Vae: Sorry
Vae: Our guy will deliver you in 5 to 10 hours
Vae: he will call you again when we have the stock
Please wait for a site operator to respond.You are number ‘1′ in the queue. Your wait time will be approximately ‘0′minute(s) and 2′ seconds.
You are now chatting with ‘Nancy’
XXXXXX: Hi may I chat with Alinna please?
Nancy: Hello, nice to meet you! How may I help you?
Nancy: Hi , friend
Nancy: :))
XXXXXX: Hi
XXXXXX: Is Alinna available?
Nancy:
Nancy: Sure
Nancy: 1 sec please
Please wait while I transfer the chat to ‘Alinna’.
You are now chatting with ‘Alinna’
Alinna: Hello, nice to meet you! How may I help you?
XXXXXX: Hi Alinna, remember me?
Alinna: yeah
Alinna: hehe
XXXXXX: I complained about Brad
XXXXXX: anyway
XXXXXX: I chatted recently with Vae
Alinna: ok
XXXXXX: 2009XXXXXXXXXXXXX (WOW)->XXXXXX XXXXXXXXX US 5000.00
XXXXXX: what’s the status?
Alinna: ok
Alinna: Please wait for me a little while, let me check for you.I will be with you in just a moment.. Thanks for waiting.
XXXXXX: ok
Alinna: =))
Alinna: P
XXXXXX: hello?
Alinna: P
Alinna: checking^^
XXXXXX: k
Alinna: 2009XXXXXXXXXXXXX
Alinna: (WOW)->XXXXXXXX XXXXXXXX US 5000.00 XXXXXXXXXX,right?=)
XXXXXX: hello, that’s what I said a few seconds ago
Alinna: P
Alinna: ok
Alinna: hold on plz my dear^^
XXXXXX: ok
Alinna: P
XXXXXX: sigh…are you still there? have you abandoned me?
Alinna: checking busy now
Alinna: thanks=)
Alinna: sorry
Alinna: checking
Alinna: ^^
XXXXXX: well?
Alinna: yeah
Alinna: I really do not know how to say,so sorry for the delay:( (It is still short of stock for the server .:(( I have told the guy to be hurry for you,I know waiting is a terrible thing,the guy said he is so sorry for the delay,will you give him any chance so that he can call you when he has the stock for you?
XXXXXX: This is such a shame. You are a nice person, Alinna, but I need my gold and in the future, no, in fact pretty soon I will order from somebody else.
Alinna: yeah
Alinna: I see you are nice and kind my dear
Alinna: and
Alinna: i have checked for you just now
Alinna: we are collecting for you busy now dear
Alinna: and
XXXXXX: but it’s been days
Alinna: we will have it son that is true
Alinna: and
Alinna: yeah
Alinna: I have made a note for you just now
Alinna: and
Alinna: you will get it soon
Alinna: no first when we have
Alinna: and
XXXXXX: This is so sad.
Alinna: yeah
XXXXXX: You know what? I’m ordering from another site.
Alinna: P
Alinna: sorry for that
Alinna: give me a sec please my dear^^
Alinna: I will add 250 bonus for you now
Alinna: and
Alinna: you can wait for a little time of that
Alinna: we will deliver it to you soon later
Alinna: please don’t worry my dear
Alinna: okay^^
Alinna: I will help you better later lol
Alinna: and
XXXXXX: and what?
Alinna: have a great day^^
Alinna: hehe
Alinna: yeah
Alinna: you are nice and kind
Alinna: help you better later
Alinna: hehe
Alinna: k?
Alinna: Thank you for chatting with me! Please click "Close" button and complete the Exit Survey so as to improve our service and offer you better service next time. Your time is highly appreciated!
Alinna: byebye
Alinna: P
Alinna: thanks for your time my dear
Alinna: ^^
Please wait for a site operator to respond.You are number ‘1′ in the queue. Your wait time will be approximately ‘0′minute(s) and 3′ seconds.
You are now chatting with ‘Amanda’
Amanda: Hello, nice to meet you! How may I help you?
XXXXXX: Hi my name is XXXXXX and I’m not sure if the voice mail is from your company. I could not understand the accent.
Amanda: Please wait for me a little while, let me check for you.I will be with you in just a moment.. Thanks for waiting.
Amanda: (WOW)->XXXXXXXX US 5250 right ?
XXXXXX: Yes
Amanda: Let me ask our agent to see your order ,moment please ,thanks dear =D
XXXXXX: ok
Amanda:
Amanda: just a little busy dear
XXXXXX: I know
Amanda: thanks for your wait
Amanda: Dear ,i have just asked our guy ,and they told me they are collecting the gold for you now with their time and effort,when they have finished ,they will contact you asap and i will hurry them also until you have recieved your gold okay:)
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EGF’s Note: No, Amanda and InWoWgold, it’s not okay. It’s not okay to make a customer wait for over a week because you’re still collecting something you didn’t have in the first place. Not all the smiley icons and terms of endearment in the world can change the fact that your service sucks. Why can’t you just give her her money back? If you’re having a hard time farming for the gold, you might as well tell the customer, rather than stall and test her patience. But why am I not surprised it has come to this? Given who your parent company is, you’re all one big T otal H oax. I will continue to spread the word about you. Good luck in finding more customers. You’ll need it.
Oh, and tell one of your minions to remove my medal from their crappy website! You all suck and blow!














