July 30th 2009 05:39 am


Hello EGF

My guild and I decided to write to you after reading all the good stuff you write about gold sellers. We’re long-time readers and this is probably our way of giving back.

We play Horde on the Mannoroth US realm and like everyone else, we get spammed to hell and back by this Susan Express gold seller. Every single day, we get the same old spam from these guys. After all that, we just thought that these guys must be dying of hunger or something because of how persistent they were.

Just for fun, we tried to order from them. My buddy ‘borrowed’ his mom’s paypal account so we can try an order, and by ‘borrowed’, I mean used without permission. We really didn’t think we could order because of the online verification stuff that we’re used to in online shopping, but our order got accepted immediately. No calls, no verification at all. My buddy’s mom found out and boy was she pissed. I don’t know about you, but I think that the lack of any security on susan express is dangerous. We’re warning everyone who even thinks of trying these guys out. Bet you don’t know swagvault owns susan express.

Their email also shows the stupid process of delivering the gold. Check out the attachments too.

More power!


Well, Jack, you beat me to the punch. I was supposed to review and skewer Susan Express forty ways till Sunday, but hey, don’t get me wrong, I am grateful….and impressed!  :D

So before I show you the dirt Jack sent me, let’s take a look at the official site of notorious in-game spammer Susan Express dot com:

(Click for a larger image)

SSEX. Acronym trying to capitalize on people’s baser instincts. Unsuccessfully at that. What’s with the sleazy goblin in the Santa suit? It reeks of dirty 70s porn. And his sack must contain kidnapped girlie gnomes. Frucking pervert.

"There is no best but better" – WHAT. THE. @#$%?????!!!!

So Swagvault owns Susan Express ? Hmm, interesting. Swagvault, whose Bizrate ratings are abysmal,  must indeed be desperate so as to resort to rabid spamming in the game AND accept orders without verifying if the use of the PayPal account was authorized. So sad!  /violin


I don’t feel sorry for spammers and scammers. Why the hell should I?  /spit

SusanExpress FAQ

4. Why does my order require phone verification?

We like to take all possible steps to protect our clients’ details as well as the integrity of SusanExpress. By speaking with our client’s on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

Turns out this is complete BS, as Jack stated in his email. You’ll find out more pretty soon.

To be continued.



  1. Lestat de Lioncourt on 30 Jul 2009 at 10:53 am #

    I’m not surprised. This Susan SEx is a scam site indeed. Why don’t they listen? Why don’t they ever believed us?

  2. David on 09 Dec 2009 at 5:49 pm #

    lmfao this isnt a scam site, ive used the multiple times, they have called my house and have delivered my gold, (only after phone confermation) maybe your buddy gave them a fake number

  3. Sasquatch on 18 Dec 2009 at 1:42 pm #

    Agree with David. I’ve used Susanexpress 3 times now. and have always delivered. Not saying they WON’T scam you. but They haven’t done me wrong yet. Just know you are taking a risk of your account being banned. So best to create a new character for the process and delete it right after. Also, know that you can file a dispute with paypal if they do not fulfill your order. I did this my first time ordering from them, as I was expecting them to scam me. I ordered the least ammount (1kg – $6.98) And waited a few hours. and then emailed them asking them where my gold was and telling them I was going to cancel(just to put some heat on them and mainly to test their reliability. They delivered it quicker and now since ordered much more gold from them. They also need to verify your phone incase YOU are trying to scam them. So if you really don’t want them to know your real number. Buy a cheap prepaid phone from the corner store and use that. Happy playing :D

  4. isiah on 20 Dec 2009 at 1:48 am #

    yo guys i just orderd 2k g from them and lvl 25-43 power lvling is it gonna come?

  5. sdasdas on 20 Dec 2009 at 10:43 pm #

    Jeongho Min are you serious about the name thing? Wtf? Dude Im american and to me your name sounds fucking ridiculous, Like some Jade Dynasty NPC shop or some shit. Why didnt he use a name like wowgold or somthing? Hm maybe because when opening a page to use, you can very easily get sued, or shut down for having just a few letters thrown together in a way. And what get a life said, GET OVER YOURSELVES AND BLACKLIST NOOBS

  6. jOHN on 31 Dec 2009 at 3:52 pm #

    I’ve used Susan Express for over a year, and they are the best that I’ve dealt with, they will call u the first time if the phone number is correct, and their delivery time is fairly short, no longer than a day, i think my proceeds probably support a family of 5 over there, so it is better to use a low level alt to post the item in the AH, that way the whole server doesn’t see u selling a bandage for a huge amount

  7. Brian on 07 Jan 2010 at 3:45 pm #

    Word of warning – odds are great that anyone speaking positively hear of this SCAM site are employed with or affiliated with the site itself. These creeps probably troll the Internet looking for any mention of them, and are paid pennies per day to say glowing things about how great and wonderful and legit they are so they can keep scamming people. The people at Susan Express are human trash. Plain and simple. Odds are, if you’re buying “gold,” it probably came from some poor kid’s hacked account. And if you do pay these criminals, don’t be surprised if your account gets hacked soon after, so that your “gold” can be sold to some other fool. If you want creeps like this to go away, don’t do “business” with them. You’ll be sorry, and only contributing to crap like this continuing. People who buy gold deserve to have their accounts banned.

  8. wolfeyoung on 02 Feb 2010 at 5:42 am #

    @Brian You said that you can have your account hacked if you buy gold from them. How? It’s an AH trade. No different then any other AH trade. And you pay through Paypal, which means that Susan Express has no info on you. I’m not saying you’re wrong. I only want more info. I just don’t see how it is possible that they could hack your account simply by buying gold from them.

  9. scott on 23 Apr 2010 at 6:17 pm #

    I’ve bought gold too. And I *DONT* work for them. But then close minded jerkoffs will always say the people who say good things about SSEX are obviously trolls. Grow up. And anyone that spends real money to play in a fake world is EXACTLY the same as someone who spends real money for fake money! And buying from tem CANNOT get your account hacked. You can buy there and NOT put in any account info other than your toon’s name and server. Its only sites that ask for your account password and say they have to log in on your account to get you the gold, as well as idiots that sign up on a seller’s sites with their blizz account names and passwords (instead of making new ones), that get hacked. And another thing. If it wasnt for us buying gold from these poor chinese gold farmers, what would they be doing? Working in a field all day long? Maybe a coal mine? Seems to me that sitting in a room on a computer is a lot better deal than starving to death.

  10. Silver on 24 Apr 2010 at 3:48 am #

    I don’t know about them being able to scam you after you’ve bought gold from them, BUT are you not sick and tired of seeing the damn gold sellers every freaking day on your trade chat! THANK GOD FOR BADBOY ADDON!! :D

  11. Whatever on 27 Apr 2010 at 2:07 am #

    I’m completely neutral on the issue of selling virtual game gold for real life money. Like any other “prohibition” laws, chances are it just drives away legit sellers and leaves those who want to buy gold having to deal with third world scumbags. I also have no dealings with or opinion of Susan Express specifically. But for what it’s worth, here’s my counter to all the usual arguments: 1. You just encourage these bozos to keep spamming Trade. Probably true, but until you can stop all the legit players with 6th grade mentalities from spamming Trade with potty/gay humor, etc., the gold sellers seem like the least of the problem. Truth is, I quit Trade Chat on every single one of my toons, and miss a lot of valuable opportunities because of it. But it wasn’t the gold sellers that drove me out, believe me. 2. You are supporting sweat shops. Oh, please… if you want to prevent forced child labor, stop buying name brand athletic shoes manufactured in third world countries. I have a hard time feeling sorry for any kid in an underpriveleged nation who gets even 10 cents a day for playing WoW. My kids would farm gold for free. I can picture the Michael Moore movie now, “These pre-teens are forced to run the same dailies, again and again, with very few breaks and only one Red Bull per hour. Many suffer mousepad burns and clicking-finger injuries that go untreated…” 3. You are rewarding sellers for hacking people’s accounts. Name someone who had their account hacked who didn’t first do something stupid, like give their password to a “leveling service” or get suckered by one of those broken English account warning whispers by toons with some variation of “Blizz” in their names. You know the ones: Blizzgmtoon sez “You account now flaged for closings. Visit http://www.stealurpassword.ru to privent you account close. Rispectfully Blizzard Gm” People who, in the year 2010, haven’t learned to recognize phishing should not be on an MMORPG unsupervised. 4. You are helping destroy the in-game economy. This is actually the most compelling argument against people being allowed to buy gold outside the game. I’m sure it’s the reason Blizzard gives for prohibiting gold-for-dollars sales; but I honestly believe their true reason is that they don’t want ANY non-Blizzard entity making money off WoW without paying them a licensing fee, while they themselves are not (yet) comfortable selling gold to their players. I say “yet” because now that they are selling pets and mounts through the Blizzard store, can gear and gold really be that far behind? Yeah, yeah, their press release says they would “never” sell items that actually affect gameplay. Whatever. I actually own ATVI stock, so I’m all for their money-making schemes. :) Anyway, back on point: it can be argued that if gold purchasing became the norm rather than the exception, the game economy would come unhinged. I can’t refute that entirely. But I do believe the game economy is designed to make it almost impossible to play any level of endgame content without either devoting 8 hours a day to ginding and raiding, or otherwise resorting to buying gold. Just to get the stupid ring I want in Dalaran will cost me over 8K gold. Assuming I do 25 dailies per day (which takes at least 2-3 hours, thanks to the travel required), at approximately 13 gold per quest, that’s 325 gold per day or 2275 per week from dailies alone, or about one month — 30 days straight — of SOLID GRINDING, leaving me no time to also raid, which means no guild would have me because I can’t make the raids (too busy grinding) and conversely if I don’t grind for the gear, I won’t have the precious geeeearrrrr scawwwwr to join their raids, either. And that’s 30 days of focused grinding just for the one ring. Want NR flight? 1K. Epic flight, to cut your travel time between dailies? 4K (if you are exalted with the right faction). Epic bracers on the AH? 3.5K. Mats for that ICC boots recipe? 10K. A Mechanohog or stupid mammoth to hang out in front of the Dal bank on? Forget it. Also want the frosties and the triumphs to get other gear? Run 5-10 heroics each day when you’re done with your dailies. See what I’m saying? Even playing 5-6 hours per day, every single day, the average gamer — even a fairly hardcore one — just can’t get there. At least not before the next expansion comes and makes it all moot, with the first green quest reward making your hard-earned epics obsolete. Yes, there are other ways. When 12 million people around the world are playing a game, there are ways. I’m just saying, unless you are willing to shed your friends, seek some very specific guild that matches your time zone, goals and play style, shares money and mats and blah blah blah…. Or whip out the PayPal and get everything gold can buy you in a matter of minutes, then you can focus on frosties and raids and achievements and rep and…. So, I haven’t done it yet; but I can sure see why it’s tempting. And as per the above, I don’t put much stock in the arguments against.

  12. anjin on 01 May 2010 at 10:38 am #

    The user “Whatever” has the most logical standpoint on the topic. But even the argument of destroying the game economics is wrong. The gold sellers can’t magically hack and create new money. They get there money from farming and grinding just like the rest of us. or leveling for other people. The money is legit, blizzard outlaws it cause they arnt getting a piece of the cut. Just like the government if you do illegal trading, or dont pay your taxes. if they dont get a piece of the cut you get spanked!

  13. Chris on 20 May 2010 at 12:13 pm #

    do not use them, i purchased 1000G off them, as far as i know that went fine but they did hack my account. my dumbass must have used the same pw i use for my email, which they then signed into my email, changed my backup recovery email to there own. changed my pw to my current email, and then used the wow recovery page to recover the account pw and reset it. now i lost my wow account and my email account that i used for everything. in process now of trying to get it all back, of course blizzards phone wait time is 45minutes though.

  14. Kurath on 25 May 2010 at 11:01 am #

    i have used this site several times and have never had a problem with them , as far as the gold they sell , technicly we arent buying gold we are paying for the time they put in to farm it , atleast thats it was explained to me when i asked a gm , it is frowned apon but its not illegal, check all of blizz rules and you wont find anything saying buying gold is a bannable offense, but as far as susan express being a scam or a bunch of hackers, there could be a couple of bad apples in the bunch but i honestly doubt it , look how long they have been around, their security measures, garuentee you wont get banned, so they arent going to do anything to hurt you because they want your business, take a closer look at the sites that offer you leveling services or promise to deliver gold within 5 mins and then dont deliver for two days (wowmine) i only ordered 1000 gold and they took two days to deliver , i saw this site the first time and ordered the same 1kgold and i did get it within 5 mins and have never had a problem , if you dont want your account hacked , dont give any account info and get an authencatior and you shouldnt have any problems

  15. Greg on 01 Jun 2010 at 2:42 pm #

    Wow found out that I bot some gold and I got kick off the game all togetter. Four days later I got back onto my but the toon that I bot the gold with was gone & is still gone. I don’t think I will ever see my lvl 80 warlock again. I sent this mess. to sussen & she still tells me that buy gold from them is ok. its NOT!!! Gold Buying and Power-Leveling We would like to make a clear statement about the negative impact of buying gold and using power-leveling services. Every day, we encounter players who have been negatively affected and targeted by companies offering these services. So, we hope to raise awareness about the practices they engage in and the detrimental effects they have on all players, including their own customers, as well as on the game environment as a whole. What many people don’t realize when buying gold is the large impact it has on the game economy, and also how the companies selling gold obtain it. Our developers, in-game support, and anti-hack teams work diligently to stop the exploits these companies use and help players who have become victims of their services. We regularly track the source of the gold these companies sell, and find that an alarmingly high amount comes from hacked accounts. These are the friends, relatives, and guildmates you may know who have gone through the experience of having characters, gold, and items stripped from them after visiting a website or opening a file containing a trojan virus. Our teams work to educate players and assist them in avoiding account compromise, but the fact remains that the players themselves are often these companies’ largest target as a source for gold, which the companies then turn around and sell to other players. Through our normal support processes and the assistance of players, we also find that many accounts that have been shared with power-leveling services are then hacked into months later, and all of the items on the account are stripped and sold off. Basically, players have paid money to these companies, sometimes large amounts, and they’re then targeted by these same companies down the road. We come across stories every week of the aftereffects of players using these services, and some players now have to deal with long-term repercussions — in addition to consequences such as possible account suspension or closure, in many cases the companies they paid use their personal information to perpetrate identity theft and credit card fraud. These are long-lasting effects on players’ personal lives that can take years to recover from. We also want players to recognize that these companies often employ people to do their work through the use of disruptive hacks in the game, which can cause realm performance and stability issues. The companies essentially take time away from our development and in-game support efforts as we work to stop their exploits and assist players who have become their victims in recovering characters and items. They spam advertisements, use bots that make it hard for players to find the resources they need, and raise the cost of items through inflation. The negative effects these companies create depend directly on people using their services. Without them, the companies have no way to continue their unethical actions. Furthermore, it’s important to keep in mind that players are responsible for what happens with the account they play on. Selling gold for real money and having characters power-leveled are violations of our Terms of Use and End User License Agreement, and we regularly take corrective action when we find that these services have been used. We hope the information presented here is helpful to anyone considering buying gold or using a power-leveling service; these are just a few reasons that those services can negatively impact World of Warcraft and other games, and we strongly encourage players not to support the companies that offer them. Players who buy gold are supporting spamming, botting, and keylogging – activities that diminish the gameplay experience for everyone else.

  16. The poster above me is a retard on 24 Oct 2010 at 11:32 pm #

    Greg its your own fault for using the same password on their site. This is survival of the fittest at its best. One less retarded kid on wow.

  17. Unsatisfied Customer on 29 Nov 2010 at 1:33 am #

    I just used SusanExpress if its not a scam, its at least a hassle and very unprofessional. I am mostly upset that they have my details and credit card (including phone number! scary!). Its been 2 days and they cant get my gold. They give excuses like “We cant see the letter ‘i’. please use a character without the letter “i” ALL MY CHARATERS HAVE THE LETTER I! ITS MY FAVORITE VOWEL! yeah, it was my mistake for beliving in a scam and not earnig my gold properly, but let this be a lesson to others!

  18. Blake on 28 Feb 2011 at 4:59 am #

    yea… the site itself is not a scam, or at least not the 3 times i used it. they said they didn’t call them for verification, but I got called and had to talk to them for like 5 minutes. I got the gold each time within hours hassle free. Now I don’t necessarily know how they get the gold, but i know that I <3 Susan Express.

  19. susan on 12 Jun 2011 at 5:07 pm #

    it’s not a good idea to use the sites to buy gold. WOWGOLDLIFE.com is a total scam. will take your money and never send any gold. Happened to 2 people I know.

  20. meg on 30 Jun 2011 at 4:19 am #

    even though this is old i figured id reply. ive ordered from susan about 2-3 times now. the first time was a small order just to make sure i’d get my delivery, which i did. some asian woman called the number i gave them to verify who i was and that my information was correct before they even went ahead with the process. the next couple times (which were about a year ago since ive been broke) i made my order bigger and once again they delivered the gold. the larger order took a little bit longer so i emailed them asking if my order had gone through to them properly and they very quickly responded verifying they had recieved my order and that i’d be getting my gold soon. what really made me want to reply was the person somewhere in the first bunch of responses talking about how those who were saying it wasnt a scam probably work for or are affiliated with the website. i dont know about anyone else, but personally i’m not affiliated with them in anyway. i’m just someone who plays the game and doesn’t necessarily have a whole lot of time to farm, do dailies, etc.. so sometimes its a bit easier to get gold this way. now im not saying they wont scam you because i dont know that for sure, but i can tell you they havent ever scammed me. i wouldnt encourage anyone to use this kind of service though if they arent 100% comfortable with it.. even though theyve treated me great everytime i still get a little nervous when i put that order in. -piece of advice: if you do try this method of acquiring gold.. don’t be stupid enough to give them the same email/password combo as your account.. and dont use the same password you use for your email to sign into their site.. as a matter of fact its best to just make up an entirely new one.

  21. ROLFwtfNoNewIdeas on 08 Jul 2011 at 1:31 am #

    Seriously.. everyone says one thing about RMT ” IT HURTS IN GAME ECONOMY” yea.. they farm and grind for hours to obtain the money that YOU should be grinding for hours to obtain. it is legit gold( Excluding the hacked accounts which i have seen happen) But as for it hurting the economy, you are all fools. maybe you should look at the fact that a player based economy only allows items to remain at a high price, if a high percentage of the gaming community sets that price. if all of you greedy losers didn’t follow the higher “RMT” type prices (I.E 30k for an ilvl 359 gear, cata expac) and say set it for something stupid like idk.. 100g. if 90% of the community set for that 100g.. there would be no sale at the 30k mark. an average quest yeilds 13-25g now at 80-85lvl. between 4 and 10 quests and everyone could buy those items.. which would emphatically end RMT on a whole for this game. So complaining about RMT is just a way of basically saying, Im a greedy loser.. but its all their fault that people buy gold.. and people who buy gold are supporting hackers.. TAKE A LOOK IN THE MIRROR. YOU PEOPLE ARE A PART OF THE PROBLEM

  22. TheDickies on 30 Jul 2011 at 10:54 am #

    @ ROFLwtfNoNewIdeas, I completley agree with everything you have said bro!!! These websites are NOT repeat NOT ruining the game economy!! There is no way they can “create” gold on the server with out gridning and/or hacking peoples accounts. That said, the gold these companies sell are already on the server via other accounts, or they earn it the same way you can by grinding, etc. Stop with the argument that they are ruining the economy. The only reason this is an argument is because most people can’t afford the best of the best gear that’s posted on the AH and want to come up with an excuse as to why to don’t go out and grind for ever to earn the gold to do so. Lets face it, who want to grind for weeks or months for a single peice of gear so we can get into that raid group and probably be dropped because we don’t know the fight? All I’m saying is be smart with ALL your personal information. Make a new email account, get a prepaid phone (as mentioned above), change your email password and battle.net password regularly, GET A BLIZZARD ATHENTICATOR! There are plenty of ways to protect your account security. the poeple who are hacked and the ones who don’t prottect themselves and they do something stupid, like give the email and use the same password for the gold sellers site as their own email, and then they get their account hacked. I honestly can’t feel sorry for them at all. Just be carefuul with whatever decision you guys make. Good luck!!

  23. Anonymousaurus Rex on 18 Nov 2011 at 10:04 pm #

    RMT sustains the high prices, but the inflation itself if created by the players and blizzard. Every xpac everything inflates, Blizzard simply hope that a real market economy will rise out of the in game system, but it wont because there are far too many factors at work in teh real world market economy that WoW’s in game AH system and player to player direct sale cant emulate. Sure they are trying, making raiding more accessible etc but it isnt going to stop the fact that the most successful guilds will still dominate AH supply and will trend high prices to support themselves because “raiding is expansive man we have to buy all our mats because we cant spend hours grinding for our pots so we can kill stuff and then idle in Org for 6 hours on our fancy raid mounts, f**king famers man drive up all these prices it’s ruining the economy” leaving a situation of one farmer with a low availability high value product crying about being screwed by another farmer who has high availability low value product. The irony being it is often the low level alt of a raider who is farming these mats while levelling and profitting off the laziness or desire to raid all day instead of balancing raiding and farming to reach their goals. Gold sellers arent the major parties to blame for rampant economic inflation, but they are keeping the supply of currency in step with the prices sustaining it.

  24. susan buehler on 19 May 2013 at 6:24 am #

    you are a MORON if you think they don’t ruin game economy. THEY HACK and steal your gold, HACK other players and EXPLOIT THE GAME , mostly farming, REALLY?

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