June 22nd 2009 09:50 pm
RPGTRADER.COM: FIRING UP LIVE CHAT Plus The Waiting Game Begins (2/4)
Yes! RPGTrader’s Live Chat is open!
As Wow Gold Facts tradition goes, EGF chats with customer support before making a purchase. 
Forget Travis Bickle. For this chat, I am Classy Joe.
(Note: chat transcript is available in text format for the benefit of those who can’t see the images properly)
The canned response spooked me as it was eerily similar to other canned responses I received in past reviews. I had to remind myself that a lot of the RMT companies use the same third party customer support center.
Okay, the pole remark was a little retarded but you all know how it’s part of tradition to test Live Support by acting like I underwent an unsuccessful brain transplant.
And BTW, I did work the ribbon pole in Org! You should’ve seen my Hunter in epic gear spin like a top. I’m ashamed to admit that I sucked at Torch Tossing., though. Cletus’ Blood Elf kicked ass at the Midsummer Fire Festival, juggling those torches like a madman.
In his underwear.
To the delight of the ladies and to my and Remus’ disgust.
Yup, I’m such a classy Joe. Okay, time to order.
If PayPal is the only payment method they accept, then what’s up with that Change Payment Type button ? Someone please remove that one if it serves no purpose other than to befuddle customers.
Sis gave me the password to her PayPal account earlier. God bless her. I promise not to abuse her generosity. *slams on halo*
Same payment processing facility.
Okay, mission accomplished. Now to wait for my gold as usual.
To be continued…
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Our next available agent will be with you shortly. Thank you for your patience.
You have been connected to Grace .
Grace : Hello, thank you for contacting RPGTrader. For which game would you like to purchase currency?
Classy Joe: World of Warcraft. How are you, Grace?
Grace : I’m doing great, thank you for asking.
Grace : How may I help you?
Classy Joe: I want 3000 gold on Executus US, Horde. How soon can I get it if I place an order today?
Grace : I’m unable to give a precise time of delivery, due to the volumes we shift each day.
Grace : Typically, 90% of our orders get filled within a maximum of 24 hours. On some orders, we fill orders in a matter of minutes. I know that it’s not a very exact answer, but you can pretty much rely on not having to wait beyond 24 hours for your delivery.
Classy Joe: Well, how’s the volume on Executus?
Classy Joe: Why does your canned response look so familiar?
Grace : Unfortunately, I am not privy to the exact number of gold we have on a particular server.
Classy Joe: Oh boy.
Grace : Let me just assure that we can get the amount you need in a very short time.
Classy Joe: Like how "very short"?
Grace : Deliveries are usually completed within 24 hours, however I’ve seen deliveries made in a few minutes.
Grace : Would you like me to stay on chat while you place an order?
Classy Joe: A few minutes…hmm….lemme think…stay there, okay?
Classy Joe: Need to consult my Magic 8 ball first.
Grace : All right.
Classy Joe: Can you check the price of 3000K gold on that server?
Classy Joe: Holy, I mean, 3000. Not 3 million.
Grace : Sure.
Grace : Please give me 2 minutes to look it up.
Grace : Thank you for waiting.
Grace : 3000 gold on the server Executus US::Horde costs $ 37.29
Classy Joe: Hey you’re back. That was fast.
Grace :
Classy Joe: 37.29….don’t you have a coupon for this cheapskate?
Grace : Currently, we do not have on-going promos or discounts. These are usually given during holiday and special events.
Grace : Please check back often for new promotions. I can guarantee you that RPGTrader customers will always have something to look forward to!
Classy Joe: It’s the Midsummer Fire Festival…that’s a holiday as far as I’m concerned. You should see me work the Ribbon Pole like a dancer.
Classy Joe: I put that Elizabeth Berkeley to shame!!!
Classy Joe: I know it must be hard to imagine, given I’m a guy and all, but trust me, I work that pole like a pro!
Grace : I see.
Grace : Unfortunately, we really do not have any on-going promos at the moment.
Grace : I apologize.
Classy Joe: You should see me juggle dem torches.
Classy Joe: Sigh.
Grace : I’m sorry but I only deal with gaming currency-related concerns.
Classy Joe: Okay, fine. Just thought I’d try my luck.
Grace : I understand your point.
Classy Joe: I’ll go place an order in a few.
Grace : Okay.
Grace : Would you like me to stay online while you complete the order process at our site?
Classy Joe: BTW, Grace, do you play WoW?
Grace : No, I do not have time to do so.
Classy Joe: There’s always time to play WoW. You just have to cut back on sleeping and socializing.
Classy Joe: And shower only on Tuesdays.
Grace :
Grace : In the meantime, would there be anything else that I can assist you with?
Classy Joe: Thanks for your time. Nah, you’ve been helpful. Take care. Have a good one. Safe travels. Zug zug. For the Horde!
Grace : You’re most welcome.
Grace : You do the same. Thank you for dropping time.
Grace : *dropping by.
Your session has ended. You may now close this window.
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1 Comment »
oli on 24 Jun 2009 at 12:08 pm #
I sucked at torch tossing too.