May 26th 2009 06:16 am
A DIFFERENT KIND OF REVIEW: MOGS.COM (1/4)
Here’s the new review I promised you guys. I’m going against the grain with this one. Now what makes it different from the others? For starters, the subject is not your usual gold seller with offshore locations. MOGS.com has roots firmly planted in our own land. Second, this is no RMT behemoth with a gazillion farmers at their beck and call. Think of it as a mom-and-pop type of business that’s found its own niche in a highly competitive industry…and doing quite well, I’ve heard.
Before I proceed with my usual narrative of the buying experience, I’d like to say one more thing: given that MOGS is somewhat of a small fish in a sea of barracudas, I don’t think it would be fair to compare it to the sites I’ve reviewed in the past. Keeping in mind that it is a small-scale operation, I believe that a company like MOGs and its ilk deserves its own category here at WoW Gold Facts…maybe even its own medal roster. That said, if this review goes extremely well, this site will need a new section ASAP!
Back to MOGS.com…
Here’s their home page:
(Click for a larger image)
They’re obviously of the old-school minimalist variety. Landing page is simple (but not exactly bare bones). That’s enough for an impatient buyer like me who hates cluttered web pages.
Here’s the first half of their About Us page:
Well, they certainly have been around for quite some time. I’m amazed that, in this era of mergers and acquisitions, they haven’t succumbed to the temptation of going big-time with the big guns.
Here are some of the faces behind MOGS.
How refreshing to see a gold seller post pics of their staff. And they look like the real deal, not some random group shot stolen from Facebook or Flickr. Not even a stock photo.
Okay, so what else do we have here…
Aside from selling WoW gold, they also do Power Leveling and sell game cards, accounts and items. I’m interested in their gold, that’s all. Their prices are slightly higher compared to the big sites (that can afford to lower their prices, given that volume is their best friend and ally). Eh, shoot me for breaking my own rule about not comparing them to the big fish.
"We don’t think outsourcing is appropriate." — Well, I’m okay with outsourcing as long as one has competent staff that can understand every friggin’ word I say and can survive outside canned responses!
"No Spamming - Ever!" - Dudes, that great to hear.
"Express Delivery - Industry Leading Speed" - Now someone explain to me how this works. Let’s contact live help. Y’all know I enjoy chatting with dem reps. 
Eh, looks like someone’s not minding the store. What ever happened to 24/7 Live Support? Lean staff? Memorial Day hangover?
Looks to be the latter. I’ll try again when everyone’s awake and sober.
To be continued…
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7 Comments »
Harold Carver on 26 May 2009 at 7:53 pm #
wow..americans - me likey
meatwad on 27 May 2009 at 12:02 pm #
Wasn’t MOGS, at one time, owned by or partnered with IGE?
hayden on 27 May 2009 at 12:52 pm #
Never.. I am the CEO at Mogs and we have never been owned or partnered by anyone besides Mogs )
Bernelli on 27 May 2009 at 6:53 pm #
@meatwad - ask the historian.
zuza on 21 Aug 2009 at 2:57 am #
mog much better than ige… i have no idea how could ige got silver award in this blog.
MS on 11 Sep 2009 at 7:46 pm #
I used MOGS twice over the past few days. Let me start out by saying that the only other site that I’ve used for a gold purchase has been gamepal.com, and they did a good job in my book. It generally took several hours for an order to be fulfilled, but after three orders they’ve yet to fail to deliver. That said, I’ll probably be using MOGS from here on out.
It turns out that MOGS actually has an office, and they’re based in the same city in which I work. This gives me a sense of security, and them some extra points. Before anyone points out that I have no way of knowing that for sure, the rep I spoke to in live chat gave me some details on their location that wouldn’t be easily and quickly available from the ‘net, and when I told him where my office is he knew the location immediately.
I first used MOGS to purchase a WoW toon. The order went through very quickly. If it wasn’t for it being maintenance Tuesday, I would have had my new toon within 20 - 30 minutes. Since the game was offline, it took a little longer, but that’s hardly their fault. The delivery was completed within 30 minutes after the realms were back up. A few days later (today), I placed an order for 5000 gold on a US WoW server. Delivery was completed in -45- minutes! I shit you not. I highly recommend MOGS for any WoW service. Even though I’ve only used their account and gold services, their commitment to quality is immediately evident, and I’ll be returning there should I need any of the options they offer.
Hammersmith on 01 Oct 2009 at 6:53 pm #
Having used MOGS for couple of years, I have nothing but praise for them…yeah, sometimes gold deliveries can take a while, but, they phone when the delivery is ready, pretty much no muss, no fuss, will continue to do business with them. Maybe not always the cheapest, but, can be counted on to deliver asap and safely. KUDO MOGS