February 5th 2009 12:20 am
MMOGA.COM: 48 HOURS LATER Plus Room For Improvement (4/4)
48 hours after placing an order while big sis talked about changing my gender, I received the 1000 gold from MMOGA.com.
I should be very happy, right?
Um, not totally. MMOGA could have clinched a WoW Gold Facts medal but it took itself out of the running. How? Let me give the prequel to the delivery:
Today, way before the crack of the dawn, my insomnia decided to belly-kick me out of bed by way of a little nightmare. No, I did not sit bolt upright screaming like they do in the movies. I had the equivalent of a seizure, got up, paced and hit the PC to check on MMOGA et al. Well, whaddaya know their Live Support was online! I couldn’t believe it, I almost had a real seizure. Then I checked my email but there was no response to my online inquiry submission. And when I checked the status of my order I got this.
Still in progress? Argh! For how long??
That left me no choice but to dun Live Support for my gold. I promised though to myself that I would be very nice, even if I wanted to fire a gun into the air like they do in Kabul.
Katja of MMOGA said "your order needs phone verification, could we call you now?". Duh, you said that in your email and I sent you guys my number but did you call? Heck no. And now that I’m on chat, that’s when you decide to carry out that mission? Whatever happened to initiative?
BTW, for some reason I could not hear their rep on the phone. Something was indeed pretty retarded.
But hey, brownie points to them for deciding to verify what they need to verify on chat!
That was it???
I wanted to make things less painful for both of us but…
Well, miraculously, I managed to grab another 2 hours of sleep before I jerked myself awake and hauled my ass back to the PC.
Nothing in the mail. I suddenly didn’t want any breakfast.
So, kiddies, this evening when my order hit the 48th hour mark I decided to try my luck one more time with MMOGA. I logged in, selected my DK (awesome class I swear!) and even before my mount and I could gallop to a nearby mailbox, I got a whisper: "Hey you there!"
Now normally my reply to that one would be "go suck a rock, who the hell are you?" when I realized it could be MMOGA! "Yeah?" was the wittiest reply I could think of, then this dude invited me to their guild, then told me to get the money from the gbank, then authorized me to get my hands on the goodies, then had the nerve to tell me to hurry up ’cause he ain’t got all day!
So I did just that, withdrew the one and only 1000g (that’s right, kiddies, it was the only amount in their gbank, hahaha lame!).
And then I got kicked out of the guild like I got kicked out of my parents’ country club for vandalizing the tennis courts. I was 8 years old then and with a promising future.
Anyhoo, so I got my gold and that should merit MMOGA a medal right? Um, no and here’s why they didn’t even get a bronze:
1. Live support is not available 24/7. Yeah, yeah, I know what you’re thinking: WoW Gold Pig doesn’t have Live help and yet they got the WGF medal. Well, what choice did I have? Those porkers gave me my gold within several hours of ordering. And their order process couldn’t be any simpler. But see, if a site like MMOGA is going to offer Live Chat, they better offer it 24/7 because not all customers are in the same time zone. Yes, customers should indicate what time they’re going to be online but in real life, things get in the way that force players to postpone their gaming. And they need customer service ready any time to know of their change of plans. Comprende?
2. There was no reply to my online query submission.
3. If I hadn’t visited their Live chat, my order would still be in limbo, awaiting verification. My contacting them triggered their verification department.
4. After my order was verified, they couldn’t arrange for delivery at that moment, not caring that my order was crawling fast towards the 36th hour mark. Katja was a nice girl but the empathy factor was missing. And I wonder if she really noted my mailbox request because obviously, the gold was delivered via alternative means.
Speaking of which, so is that the new delivery method? Inviting the customer to join their guild and kicking them out faster than one could say "thanks"? Interesting.
Well, it was a good try, MMOGA. But there’s room for improvement. Would I try you again? Um, sure, why not, but maybe after you’ve considered and worked on the four points I mentioned. Then I could probably hand you a medal.
Yeah, I know, my medal roster shamelessly needs updating (cough, cough, CLETUS!!! ). People on death row have brighter futures, but ya never know, stranger things have happened.
I’m off to the Auction House. Night, kiddies.
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1 Comment »
Chuck on 06 Aug 2009 at 3:40 pm #
This is a total scam now. Now they don’t do phone calls, you can only e-mail information to them. They send a pdf document showing a driver’s license, but in the text sent with it, it says that they can only accept a copy of your passport. Do not do it. It is illegal to make a copy of your passport.
I do not have a passport, and they do not have an alternate form of verification. So then I tried to cancel my order and the online support person wanted to charge me 10 euro to cancel my order. After bringing up the “Terms and Conditions” page and reading it, I was able to tell her that it said there was only a charge if the order was cancelled after 14 days. She agreed to that, but then told me I had to wait until the next day to cancel because the person who did refunds was out until then.
If this is not handled correctly, I do not know what I am going to do, count off $168 I guess.