November 19th 2008 12:28 am
Have money, will travel.
To the unknown.
This is it, kiddies. I’m ordering gold from Gay4Game…at a painful price.
I mean Guy4Game, damn it.
But first, to chat with a customer rep, as is my (evil) wont.
Do take note of the sentence in the image below that says: "The ‘send’ button is temporarily useless if you are in a waiting queue." Useless. Nice way to put it. We’re off to a good start.
I get some girl named Emma.
(Note: the chat transcript is available in text format at the end of this post for the benefit of those who can’t see the images properly.)
That’s just a random server I selected for this chat.
A simple question about ETA and then suddenly their internet connections goes haywire. At least that’s her excuse for the 7 minutes she had me waiting.
Brilliant. So not only is their WoW gold expensive, but it’s also not readily available and they need to hustle for it for 24-72 hours. Amazing!
This is retarded. If you’re gonna jack up the price of WoW gold, it better be for a valid reason, like delivery within half an hour, and without any hassle. Something like that.
And speaking of hassle, check this out:
Join their guild? Pick up the gold myself? Set up a Level 1 character to collect at least 1500 gold? Borders on iffy. May be doable but still iffy and having a low-level toon carry around that relatively big amount makes me paranoid.
"Mull over this one". Yeah for like 10 seconds. LOL.
Okay, time to place an order. Let’s subject Guy4Game to the acid test. EGF’s acid test.
(Click for a larger image)
Nope. No discount coupon. Just my luck.
Must I really register???
Oh for crying out loud! Why can’t they implement a quick check-out and pay method minus the agony of registration??? Guy4Game, get with the frucking program!!!
The things I do to write a review. Sheesh.
OUR NETWORKING. Such a creative, one-of-a-kind name.
The business address says Ontario, Canada but the rep I chatted with was just so eerily similar to the Chinese agents I encountered in the past — sentence construction pattern, grammar lapses and all.
Lo and behold, an email from Guy4Game lands in my inbox:
Thank you for choosing Guy4game.
For security purpose we require a purchase confirmation. We will begin fulfilling your order XXXXXX after we have received the PayPal/CC account holder’s phone or fax confirmation. Once confirmation is finished, we will finish your order as quickly as possible. Please also be advised that our billing department is open from 8 am-11pm EST time (Toronto Canada).
Please check with our 24/7 online sales support for more details.
Thank you for your patience.
Live chat on website
It’s a recession and they want to question the money? LOL.
Are they gonna call or what?
I’m gonna stay up for another hour. If they call while I’m asleep, there will be hell to pay.
Please provide your Order ID and wait for a site operator to respond. The "send" button is temporarily useless if you are in a waiting queue. An operator will be with you shortly, thank you. PS: Please kindly rate the service you received by clicking "close" button on the top of the right corner after the conversation, your valuable feedback will help us to enhance our service in future. Thank you!
You are now chatting with ‘Emma’
Emma: Welcome to www.GUY4GAME.com ! How may I assist you today?
you: I wanna buy WoW gold but I wanna know first how fast you guys deliver.
Emma: may I know it’s for us server or eu server?
you: US. Bonechewer Horde.
Emma: let me check for you
you: I wanna buy 1500 gold, BTW
you: Well? It’s been 7 mins. Can you tell me how fast you ddeliver on my server?
Emma: the internet is not stable
you: Well, that’s comforting to know….NOT! You guys don’t operate on a robust and steady platform?
you: Should I be scared?
Emma: right now we have 2000gold worthy of items
you: Huh? Look, I just want 1500 gold. Forget the items.
Emma: but no gold at the moment
Emma: if you had any order with us before
Emma: we will try to collect for you
Emma: and as soon as it is ready, we will email you
you: I’m a first-time buyer.
you: Well, how long will it take you to collect the gold?
you: Don’t be so cheesy.
Emma: it depends on the market status, usually about 24-72 hours
you: 72 hours…..cripes
you: And you guys have the most expensive gold around. How can you justify the prices, tell me
you: Well, let’s say I’m willing to wait up to 72 hours….will you deliver the gold via mail or will it be a face to face trade?
Emma: while it’s just the regular time
Emma: usually it will take shorter time
you: What? I beg your…oh okay, you’re just setting the right expectations and playing it safe…but 72 hours, ah jeepers….
you: Answer my question about the trade method, please.
Emma: while if you can wait, we will try our best to collect your gold ready as soon as possible,
Emma: for gold, we would like to do face to face trade
Emma: we will invite you to our guild and you can pick up gold by yourself
you: Great! I prefer face to face..uh, how will I know when you guys are about to deliver my gold? Will you call?
you: Excuse me?
Emma: we can give you a call at a proper time
Emma: usually we will email you
you: I’m already a member of a guild and I can’t diss my buddies just so I can pick up gold at your convenience. You’re the only site I know that requires your customer to join your guild for the pick-up. Bizarre.
Emma: how about you set up a 1 level chat in the account and you can use that char to do trade with us
Emma: that is a safety way considering your account as well as our own
you: This is such a hassle….look, why don’t you just deliver the gold via mail?
you: Level 1 character….eh, lemme think about it.
Emma: I guess you have heard from others that it is not safe to deliver gold via email
Emma: which may get your account suspended
Emma: so please think about our suggestion
you: Well, excuse me but my friends and I have ordered from sites that delivered the gold to our ingame mail and we’ve never had our acounts suspended. So please think about that, Emma! BTW, where are you located?
you: They don’t have stable internet connection in Canada?
Emma: but for us, sorry that we will not mail gold
you: Well, thanks for your time, Emma. I’m going to have to mull over this one.
Emma: just yesterday and today
you: Your gold is expensive, your delivery ETA is a pitiful 72 hours, you want me to create a Level 1 character to pick 1500 gold, but before I do that I have to join your guild. Doesn’t sound very convenient and straightforward. I don’t know how you people manage to stay in business.
Emma: sometimes the internet will become unstable
you: Whatever, darling. I’m outta here. Good night.
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