August 5th 2008 01:24 am
INTERLUDE: REFUNDS REFUNDS REFUNDS GALORE Plus Stupid Stupid Stupid Apology Messages
EXHIBIT A:
Dear Extreme Gold Fan,
Thank you for your email. We will refund you immedaitly.
Please check your account in the coming 2 days. We believe we can provide better server for you in the future.
Once agian, please accept my deeply apology for all the trouble that cause.
Sincerely
GamingEXE Team
EXHIBIT B:
Dear Extreme Gold Fan,
GOGOER DIGITAL ENTERTAINMENT SERVICE CO LIMITED (services@gogoer.com) has issued you a full or partial refund for your payment.
=================
Message from merchant:
dear customer
we are very Sorry for waiting !
In fact, we are always trying our best collect the items and offer the best service for you .
I am really very appreciate if you could understand us.
We are looking forward to ur next purchasing.
Neon
=================
We have concluded our investigation into your claim.
Seller’s Name: GOGOER DIGITAL ENTERTAINMENT SERVICE CO LIMITED
Seller’s Email: suprune@gmail.com
Seller’s Transaction ID: 60VXXXXXXXXXXXXXX
Transaction Date: Jul 15, 2008
Transaction Amount: -$XX.XX USD
Your Transaction ID: 1XXXXXXXXXXXXXXXXX
Case Number: PP-XXX-XXX-XXX
Buyer’s Transaction ID: 1XXXXXXXXXXXXXXXX
You have received a refund via PayPal in the amount of $XX.XX USD.
And as that lovable pig says:
TH…TH…TH…THAT’S ALL, FOLKS!!! 
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6 Comments »
paul on 05 Aug 2008 at 3:02 am #
well gold fan after reading your site (and loving it) and getting shafted by oofay. i got spammed by wowsogo.com and although they were ridiculously expensive they came up with the goods. so i thought i would try your “gold” star performer IGE….welll what a mistake, i get my email 16 hrs later..uor gold has been delivered, hoorah , i log in to get it???????????? nothing, so i try the live chat????? well they only deal with how much stock is on the servers, send an email they say??? 20 emails later they respond saying , gold must have been taken out of mailbox we will reshedule delivery..please wait another 24 hrs. now 48 hrs later……….no gold.. yep gold star performer indeed. perhaps either you got lucky or i got unlucky , but i shal see if i get gold before a week passes
Extreme Gold Fan on 05 Aug 2008 at 4:24 am #
Paul, sorry to hear you’re having issues with IGE’s delivery. Yes, maybe I got lucky. As for your experience with their customer support, well, that bites. I wish you got the same level of accommodation I received when I chatted with that IGE agent Cary P. I appreciate your feedback. Let me know when you get your gold. I’ll be waiting.
paul on 05 Aug 2008 at 11:58 pm #
an update……
>
>
>>
>> Dear Paul,
>>
>> Thank you for your email.
>>
>> We realized that the last time you contacted us, we requested for a
>> 24-hour extension to fill your order. We acknowledge that 24 hours have
>> gone by without us delivering on our promise. This is highly unusual and
>> we apologize for any inconvenience caused.
>>
>> Please let us know what you would like us to do so that we can ensure that
>> you are 100% satisfied with your shopping experience.
>>
>> We appreciate your extended patience and understanding.
>>
>> Sincerely,
>>
>> >> IGE - Customer Support
my reply…ahh deliver the gold with extra gold as compensation please.
now the wait again
> —– )
>>
Extreme Gold Fan on 06 Aug 2008 at 12:35 am #
Er, okay. I’ll wait again for an update. This should be exciting.
paul on 06 Aug 2008 at 6:24 pm #
lmao…well i got my gold!!!!!! and yes i got extra too!!!! yep bless their hearts they gave me an extra……..1 silver lol. but at the end of the day i got my gold and at a price that is reasonable so although it took way too long and lots of back and forward with them , i would try them again
Extreme Gold Fan on 06 Aug 2008 at 9:56 pm #
Paul, that is awesome. Saves me the hassle of contacting them and throwing a hissy-fit on your behalf. LOL!