July 31st 2008 11:21 pm

GAMINGEXE.COM: THE WORST CUSTOMER SERVICE Plus The Worst Customer Service BAR NONE!!! (3/4)

I just couldn’t stress it enough in the title.

Gamingexe.com has the rudest customer service representative I have ever dealt with. The RUDEST and MOST DISMISSIVE jackass there ever was.

Delays are something I could let slide if the customer service was excellent, but Gamingexe.com unfortunately excelled in only one thing: TO PISS ITS CUSTOMER OFF . Naturally, I lost my manners (but can you blame me???)

I waited for half an hour for someone to answer my chat. I practically pickled in my seat. And topping off the atrocious service I was rendered, the Gamingexe rep had the nerve to admonish me! The cheek!

I will let the chat transcript (seen below in text and screen capture images) speak for itself. Be warned, kiddies. STAY AWAY FROM GAMINGEXE.COM! And oh, pardon the very strong language as usual.

——————————————————————————–
One PIssed Off Customer : Where’s my order?
——————————————————————————–
** You are now speaking with gamingEXE, customer service. **
Your party has left this session.

One PIssed Off Customer : Hello???

gamingEXE : Hi, welcome

gamingEXE : The line is not good

gamingEXE : what can I do for you?

One PIssed Off Customer : I’m not surprised, given the quality of your service! Where’s my gold?

gamingEXE : If you come to check your gold order, please #

gamingEXE : please leave your order #

gamingEXE : I can check later, coz the background system stop working this moment

gamingEXE : I’ll write you back with further info

gamingEXE : I’m sorry to hear that

One PIssed Off Customer : I do not have my order #….oh you guys are fucking pathetic! NO, I DO NOT WANT AN EMAIL, I WANT TO CHAT WITH A PERSON, GODDAMN IT

One PIssed Off Customer : My character’s name is XXXXXXXXXX

One PIssed Off Customer : Use that character name to look up my order!!

gamingEXE : Sorry, please calm down

gamingEXE : I can check it later

gamingEXE : XXXXXXXXXX

One PIssed Off Customer : I am calm, goddamn it! For the last 24 hours I’ve been trying to contact Live Help and no one’s picking up. You keep redirecting me to email support. I DON’T WANT TO SEND ANOTHER EMAIL!!!

gamingEXE : Sorry for the poor line

gamingEXE : Please accept our deep apology

One PIssed Off Customer : Quit the apologies and just give me a resolution!!!

gamingEXE : Anyway, I’ll help you out after the system works

One PIssed Off Customer : Excuse me????

gamingEXE : Don’t worry , everything will be fine

gamingEXE : we can refund if there’s a long delay

One PIssed Off Customer : Are you saying you can’t help me now? Oh, not to worry, eh? Everything will be fine? I placed my order 48 hours ago and I haven’t heard doodly-squat from you people.

gamingEXE : Please rest all your worry

One PIssed Off Customer : I. BEG. YOUR. FUCKING. PARDON???

gamingEXE : may I know when did you purchase , and how much gold

gamingEXE : the background system just has problem. That’s not happened often

One PIssed Off Customer : "We can refund if there’s a long delay." How nice. Is it your company’s business practice to invalidate a complaint by shrugging it off with a "oh, we can just refund you?"

One PIssed Off Customer : I PURCHASED XXXX GOLD

gamingEXE : Nobody can avoid exception

One PIssed Off Customer : OMG, you are so…..cold.

One PIssed Off Customer : Look, just tell me when I’m getting my gold! And make it snappy!

gamingEXE : Sorry, we’ll write you back, or we can call u back

One PIssed Off Customer : I want to talk to your manager.

One PIssed Off Customer : Give me your manager.

gamingEXE : Or shall we give you 20 extra gold as compensation?

gamingEXE : No problem, I’ll forward this to our supervisor

gamingEXE : anything else I can do for you?

One PIssed Off Customer : Hey

One PIssed Off Customer : I am not done with you

One PIssed Off Customer : I want to chat now with your supervisor

One PIssed Off Customer : and 20 gold as compensation? You insult me…

gamingEXE : You may miss a line> the background system has sth right now

One PIssed Off Customer : the background system has what?

gamingEXE : sth wrong

One PIssed Off Customer : A monkey with a typewriter can type better than you!!!

gamingEXE : Save your time

gamingEXE : check your mail later,plz

gamingEXE : Have a nice day

One PIssed Off Customer : ANSWER MY QUESTION: WHY HAVEN’T YOU DELIVERED MY GOLD? WHY HASN’T ANYONE….WHAT??? "SAVE YOUR TIME?" OH YOU ARE SO FUCKING RUDE!!!

One PIssed Off Customer : HOW DARE YOU DISMISS ME LIKE THAT!

One PIssed Off Customer : That’s it! I want a refund!

One PIssed Off Customer : I will not take this shit from you people. REFUND!!!

gamingEXE : I need to check ur order status

gamingEXE : We’ll refund you if we didn’t deliver yet

One PIssed Off Customer : I can tell you what my order status is: NOT DELIVERED

gamingEXE : THANKS FOR COMING TO US!

One PIssed Off Customer : Do you possess a double-digit IQ?

One PIssed Off Customer : You’re going to be sorry

gamingEXE : BE GOOD

One PIssed Off Customer : LOL!!!

One PIssed Off Customer : Oh this is the most retarded chat I’ve ever had with any customer service rep.

One PIssed Off Customer : What are you? My mother? ROFL

One PIssed Off Customer : I’m not getting anywhere with you people, just refund me and I will leave you in peace…and then cut you into pieces when I write my next blog post. Then the whole world will know how rotten your service is, and stay away from you scammers.

One PIssed Off Customer : Gamingexe.com’s service sucks dirty ass, I swear.

One PIssed Off Customer : GAMINGEXE.COM - ONE BIG FAT SCAM…..hey, why aren’t you replying? Cat got your tongue? Isn’t cat the main ingredient in your dim sum?

One PIssed Off Customer : Eh, I hate you.THANKS FOR THE NONEXISTENT SERVICE, ASSWIPE! AND DON’T FORGET MY REFUND!

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17 Comments »

17 Responses to “GAMINGEXE.COM: THE WORST CUSTOMER SERVICE Plus The Worst Customer Service BAR NONE!!! (3/4)”

  1. sweetanya on 01 Aug 2008 at 1:10 am #

    OMG!!!!!!! Indeed, an assh*le.

  2. mini me on 01 Aug 2008 at 2:57 pm #

    OMG!!! that’s the worst customer service I’ve ever seen! My GOD! Gaming.EXE should bear in mind that the best way to keep a customer coming back is to give them the best “possible” service and to treat them like kings and queens. Gaming.EXE your end is near!

  3. Emo-rtal Vam"F"ire on 01 Aug 2008 at 3:19 pm #

    I should have not answered you, My lady.

    Instead, They should have posted on their website that their Agents are currently under maintenance and need IQ repair. hmmm… :3

  4. Emo-rtal Vam"F"ire on 01 Aug 2008 at 5:04 pm #

    OOpps…. It should have been “They” instead of “I”

    Sorry… Gogoer hang-over… :3

  5. Extreme Gold Fan on 02 Aug 2008 at 10:35 am #

    My lady??? Who you calling lady, brother?

  6. Emo-rtal Vam"F"ire on 02 Aug 2008 at 1:18 pm #

    ooppss…barking at the wrong tree… :3

    I thought you’re the sexy blood elf holding the gold sheriff badge…

    Sorry, Brother

  7. Cathryn Wheel on 03 Aug 2008 at 8:45 pm #

    ROFL!!! Poor Extreme Gold Fan….mistaken for a lady. Hyuk hyuk.

  8. Stephanie Kaye on 04 Aug 2008 at 2:49 am #

    OMG, this is the perfect example of AWFUL, AWFUL, AWFUL customer service. How does Gamingexe manage to stay in business if their agents treat their customers in this manner? They ought to be ashamed of themselves. I wonder how those Chinese people are treating their foreign guests who are in Beijing for the Olympics. Let’s see them use the lines “nobody can avoid exception” when the athletes, coaches and their families start complaining about bugs in the hotel bathrooms, pubic hair under the sheets, dried snot on the elevator handrails and fresh spit on every sidewalk.

    GAMINGEXE SUCKS!!!

  9. Nate Nathaniel on 04 Aug 2008 at 10:07 am #

    Stephanie Kaye, how could you generalize that the chinese keep roaches as pets, maintain a garden of pubic hair under hotel sheets, contribute to the growing fossilized collection of snot, booger and whatnots on elevator handrails and water the sidewalk with their own spit? Have you ever been to China? Just curious, are you from Canada? Stephanie Kaye: isn’t that the character from that 80s canadian show “Degrassi”? You have a thing against the chinese? I hear Vancouver is the Hong kong of Canada. You must be from Vancouver to resent how the Chinese are taking over the world, even um, world of warcraft. Chinese people are okay. It’s the Chinese gold farmers and sellers I would like to drown in a gigantic tub of their own saliva mixed with phlegm. They robbed me of my money. I hate all of them:

    1) THSale
    2) wowmine
    3) brogame
    4) GAMINGEXE!!!

    Good thing I saw this site. Oh your comment made me laugh, Stephanie Kaye. Politically incorrect but funny.

  10. Oli on 04 Aug 2008 at 10:13 pm #

    You guys are disgusting.

    I’m suddenly imagining Chinese farmer toons spitting in every city in the game.

    I’m gonna puke.

  11. Lestat de Lioncourt on 09 Aug 2008 at 1:40 am #

    LOL. Nice customer service. Okay, kids. We have learned today that “sth” means “something.”

    I think their agents are using cell phone keypads instead of computer keyboards. The use of SMS abbreviations like coz, (because), sth (something), u (you), ur (your) and plz (please) are usually done on cell phone text messages. Geez! Where did they get these people?

    Quotable quotes:

    “The line is not good” - For a chat greeting, I wonder what he meant by this.
    “We can refund if there’s a long delay” - 48 hours obviously wasn’t long enough for them.
    “Please rest all your worry” - What? Worries can rest, too? How about the you, dude? Were you able rest?
    “Nobody can avoid exception” - One of my favorite lines from this agent. I would be glad to hear this from Tom Cruise/Brad Pitt. LOL.
    “Save your time” - Coming from a very concerned agent. How mushy. Well, apparently, time is gold and they don’t have gold so why bother with the time?
    “Be Good” - What? Are you Santa now?

  12. Strife on 11 Sep 2008 at 7:38 am #

    Wow, Although i am 100% against buying currency for online Games, and believe that it ruins the Game experience, thus making my View on you already diminutive and pitiable, you then go on to amuse me on the fact that you can get even more pathetic.

    You complain about the customer service, seems fine to me, all i can see is you provoking him/her over and over again with your abhorrent language. You know nowadays you don’t scream your lungs out if you want a solution fixed unless of course you are an adolescent…, ever heard of being civilised? To tell you the truth that person put up with you a lot better then i would have.

    Also last but not least, why would you go even further to demean yourself and say something as racist as this?

    “One PIssed Off Customer : GAMINGEXE.COM - ONE BIG FAT SCAM…..hey, why aren’t you replying? Cat got your tongue? Isn’t cat the main ingredient in your dim sum?”

    The only people here who i believe are disgusting are you, Farm the virtual money yourself; you most probably could have farmed a great deal of Gold in the 48hrs you waited for them to talk to you on the online support client.

    And if you all don’t think purchasing online currency is wrong, why do you hide your name from us?

  13. Extreme Gold Fan on 12 Sep 2008 at 6:44 am #

    Dear Strife,

    If you are 100% against buying currency, then DO NOT read my blogsite. This site is for the likes of yours truly on a perpetual search for the best WoW gold sellers in the industry. I did not create this site for someone like you. Same principle: if a person thinks luxury is a sin, then he better not bother checking out RobbReport.com. Live and let live, get it?

    Second of all, I reserve the right to be bellicose if I have been treated shabbily, given the runaround and a ton of empty promises. I already warned my readers that there is STRONG LANGUAGE in this post. Proceed at your own risk. If you are allergic to four-letter words and such, DO. NOT. READ. THE. POST. But obviously, you still went ahead and read everything and there you go lecturing about how pathetic I am. Dude (or chick), spare me the lecture, please, and go do something more productive.

    And lastly, as far as revealing my name is concerned, talk about the pot calling the kettle black. Why didn’t YOU give your complete name when you submitted your comment? Ha!

    And that is that, said the cat in the hat.

    Adios,

    EGF

  14. James Riley on 08 Jan 2009 at 8:53 am #

    Game4power.com is the same way. And they will verbally attack you in game if you don’t buy more gold. They will try to cuss you out but its kinda of funny because its so botched.

  15. James Riley on 08 Jan 2009 at 8:57 am #

    Game4power.com is the same way. And they will verbally attack you in game if you don’t buy more gold. They will try to cuss you out but its kinda of funny because its so botched. So IMO shop around and be carful. Try not to deal with the same company over and over. And remember. Look at the field they work in. They are another “Death to america” and will try to scam you. Their work ethics are different then America.

  16. Min Jeongho on 09 Jan 2009 at 2:03 pm #

    Hi, once again, EGF!

    Sorry for the annoyances… I am just a fan of a WoW gold fan… I am so interested in your writings… By the way, I’ve just been into gamingexe.com, and although I wasn’t dissed this time by their agents (although the lady/guy/she-male had Alzheimer’s and had the IQ below that of the village idiot)… I just wanna share again a conversation with one of their agents…

    gamingexe01 Joins.
    gamingexe01 Says: hi can i hel p you
    You Say: Yeah, you can help me.
    gamingexe01 Says: waht is the problem
    You Say: Can you check for 1000 WoW gold on WoW US, Akama Alliance?
    gamingexe01 Says: your toon name?
    You Say: I just want to know if you have sufficient gold. I’m purchasing online, and I just wanna know if you have WoW gold.
    gamingexe01 Says: oh, if you order now,i will tell the guys about your order,try to send it at the shorest time
    You Say: Excuse me? I just want to know if you have sufficient gold before I order. Just answer my question, please?
    gamingexe01 Says: sorry ,but at this moment maybe we can’t trade it
    You Say: I don’t need to trade it, I’ll buy it. Do you have 1000 gold for Akama US :: Alliance? Yes or no?
    gamingexe01 Says: yes,i know
    You Say: Yeah, you know, but you’re not answering my question. Either you have it or you don’t. If you have WoW gold, great.
    gamingexe01 Says: sorry,we haven’t right now,but we will have later
    You Say: But if not, that’s OK. Uhm… althought your site says your stock of gold is sufficient… isn’t that blatant lying?
    gamingexe01 Says: if you agree ,you can order now,we will try to send it later you know it is not safe to hode the gold for too long:)
    You Say: I’ll order if you have gold on stock.
    gamingexe01 Says: if you are not urgent for the gold,we can send it after some mins
    You Say: “Hoding” the gold for too long? What’s “hoding”? Sorry, I know I’m a very fluent English speaker, but what’s “hoding”?
    gamingexe01 Says: we can’t hold the gold too long in the game,we prefer face to face trade in the game:)
    You Say: Here’s an analogy, my friend: How can I buy something from an empty store? Doesn’t make any sense, right?
    gamingexe01 Says: when we are ready for your gold we will whisper you in the game
    You Say: You said you don’t have any gold, and now you offer me a face-to-face delivery.
    gamingexe01 Says: it is very quick
    You Say: gamingexe01 Says: sorry,we haven’t right now,but we will have later
    gamingexe01 Says: we have many farmers working for us so it is very quick
    You Say: I want it right now, and if you can’t commit that you have a stockpile of WoW gold, I’m afraid I have to bring my business with someone else.
    Yeah, you have farmers, but if I’m gonna base from what you said early, there is no farm, and therefore there is no crop.
    So please don’t give a turnaround, because I was not born yesterday. You know what I’m saying?
    gamingexe01 Says: i can understand what you want,but maybe we can give the gold you want right now,sorry:)
    You Say: Uh… even a three-year-old kid understood what I want. Scroll up, and read my messages.
    For your “convenience,” here’s what I want: an assurance from you that you have STOCKPILES OF WOW GOLD, and not an ARMY OF GOLD FARMERS WHO HAVE NO FARM and therefore PRODUCE NO CROPS.
    In a nutshell, do you have WoW gold right now? YES or NO?
    Just answer my question with a YES or a NO.
    I don’t need any answers, just a YES or a NO.
    SHI or BU. That’s YES or NO in your language.
    gamingexe01 Says: no:(
    You Say: OK. Well, thanks for the info. You’ve been one big help.
    I just need you to do this: Remove from your Web site those bullshit saying you have stockpiles of WoW gold, because you have none. That’s all.
    Thank you.
    gamingexe01 Says: sorry for the inconvenience,hope we can serve you next time:)
    You Say: Yeah… that is, if there is a “next time”… HAHAHA…
    See yeah. Don’t wanna be you!
    (waves)

    How can they assure their customers that they’ll be delivered gold if their agents say there is no stockpile? And asking me to buy gold first before they fill up their stockpiles? Hahaha… can’t say anything…

    Off the record: I’m putting up a blog site, named minjeongho.blogspot.com. And by the way, my first name is Jeongho, not Min. ^_^

  17. XionX on 11 Mar 2009 at 6:43 am #

    Wow… the original poster is fail.

    Losers buy gold… way to screw up the in game economy douchbag… Its people like you that are the reason level 5 green items are going for 30g…..

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