July 17th 2008 02:18 pm
GOGOER.COM, YOU’RE GOING TO BURN IN HELL Plus Contemplating On Filing a Chargeback (4/6)
I will let the images speak for themselves.
Read ‘em and weep bitterly for me, kiddies.
I’m ready to sing a new song called CHARGEBACK, if only to teach GoGoer.com a lesson.
I hope GoGoer.com gets shut down soon.
GoGoer.com is one big fat scam.
GoGoer.com won’t give me my money back.
I visited their Live Help, only to wait for what seemed like three Olympic cycles for someone to pick up.
"WAIT TIME IS CURRENTLY UP TO 10 MINS." Yeah right.
While waiting for someone to pick up, this page pops up on my screen:
I fail to see what purpose this serves, since every bit of copy in GoGoer’s website is incomprehensible.
Finally Jenna (!!!) picks up, but she says her name is Shirly. So I guess after Bert , it’s Shirly’s turn to use their colleague Jenna’ log-in.
Get this: in her opening spiel she welcomes me to the "Customer Support Live Chat of Gogoer.com" but asks me for "the website I ordered". How retarded is that?
Anyway, see below the new definition of CUSTOMER SERVICE HELL, COURTESY OF GOGOER.COM!!!
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7 Comments »
Cathryn Wheel on 19 Jul 2008 at 12:29 pm #
That sure is a nasty depiction of customer service in hell. Hope someone from Gogoer.com reads this post. I’m sorry you had such rotten luck with this review.
Emo-rtal Vam"F"ire on 19 Jul 2008 at 8:56 pm #
Actually, I filed a dispute against them, and here is their precious response! FAX SHEET (oh, sorry! no foul language…I got carried away):
From Seller: GOGOER DIGITAL ENTERTAINMENT SERVICE CO LIMITED on 3/1/2008 03:16 PHT
Hi ,Welcome to Gogoer! Sorry for delaying and waiting so long, in fact, we are always trying our best to collect the items and offer the best service for u.I am really very appreciate if u could understand us.We are looking forward to ur next purchasing.
—-
see? they’re looking for my next purchase… GOOSSHH!!! as if…
Sabrina on 27 Oct 2008 at 2:27 pm #
Good post.
Richard on 13 Dec 2008 at 4:37 am #
Got ripped off for a large gold purchase (tbcgold.com) which appears to be through “GOGOER” since that’s what’s on their PayPal account. Given the run-around, and you’re right they don’t appear to understand the word REFUND when NO SERVICE has been delivered. I’m disputing the charge now after initializing Live Chat at least two dozen times and waiting “on hold” with live chat for hours and hours.
Sophia on 27 Mar 2009 at 10:22 am #
You could have copied my own communication with Gogoer! It’s exactly the same, except for your English that is better than mine:-))).
How did you get your refund? I’m still in dialogue with Paypal.
Best regards,
Sophia Berkati
Ken on 02 May 2010 at 11:27 pm #
lol i know ur feeling waiting for my order wish i read this bout 2 hours ago lol, have had the same issues with a few dif company’s bring back the days when they had the gold in stock 24/7 now they say yea u can get it 10 mins after the order is paid yet u wait days if not weeks
brandon on 14 Jul 2011 at 12:24 pm #
Well i just ordered from one of there websites and they were on world of warcraft riight away and i got the gold that i ordered i did not have any problems with them.