June 5th 2008 03:50 pm
IGE.COM: MESSING WITH AN OLD-TIMER Plus Cary Is Da Woman, I Mean, Da Man! (1/4)
I’m doing something which I should have done a long time ago:
Review IGE.com , considered by its closest competitors as a moribund dinosaur about to kick the bucket.
In the same way I don’t believe in kicking a man when he’s down, I don’t get my jollies from tearing apart a company that’s pilloried left and right….unless said company offends me first, and then I’ll let everyone in that company, and I mean everyone including his grandmother, feel my wrath.
Unfortunately for IGE, today I am in a foul mood. Brogame hasn’t refunded me. I got a hold of that Catherine again who said to wait for 5 days to get my money back, then the biatch dropped the chat!
Unfortunately for IGE, with me being in a foul mood no thanks to Catherine of Brogame and Brogame itself, I need to let off some steam.
Unfortunately for IGE, with me needing to let off some steam, I need to pick on someone.
Unfortunately for IGE, with me needing to pick on someone, I choose to pick on them.
Unfortunately for IGE, with me choosing to pick them, I am going to be a total a$$hole to the unlucky agent who picks up my chat…and I probably won’t order any gold, just to be extra nasty!
Like Mr. T: I pity the fool who don’t gimme good customer service.
But first a little mood music to rev me up before the big chat…
I type www.ige.com on the address bar.
And I see this:
(Click for a larger image)
I see they have slightly updated the look of their home page though I still think it could use a little more spiffying up. Emphasis on the word "little" as I hate clutter and too much color. Anything overdone would make any gold-selling site look like the album cover of Magical Mystery Tour .
But the basic design is so old and that banner up there has been on IGE’s home page since the Triassic period. Oh well, those IGE folks are probably thinking: if ain’t broke, don’t fix it.
Interesting promo we’ve got here…

As low as $14.95 for a thousand gold. WoW US only. Not bad. But the thing is, the phrase "as low as $14.95" has a catch. Possibly only one server has the $14.95 price tag while the rest could have prices that are a couple of dollars higher.
I’m learning, kiddies.
"Lightning fast deliveries". That’s what the other guys are saying, amigo. Different lyrics, same come-on message. I’m not biting.
"The Best Customer Support." Really? Let’s test that claim in a few minutes. Does "best" mean "most patient" too? It better be…

Nothing aggravates more than being pestered by upstart gold sellers via spam disguised as comments to my blog posts. Ha!

80 million gold??? Is that for real?
Ah well, time to visit their live chat support. Get ready, IGE. Extreme Gold Fan is NOT pleasant today.
In fact, Extreme Gold Fan is a total jerk and a half.
Extreme Gold Fan is now Rev. Lovejoy:

Amazing. This agent can speak good English..for now. Canned text? Hmm, let’s prolong the conversation to check further and see if the kid will choke. Time to be super annoying.

Hmm, grace under insult and pressure. And still conversing in good English…
Let’s see if he’ll dismiss me for making small, excruciating chit-chat. In my experience, every customer support rep is just too dang eager to get rid of me, even when I’m nice.

I don’t know what possessed me to ask him that but what the hell…

Jesus H. Christ, I am intentionally being exasperating but this guy has the patience of Job! When is he going to cry uncle, for crying out loud? Is he tolerating me just to nab a sale and get his commission?
My grandmother will kill me for not knowing the Ten Commandments.


Yes, he’s so nice that I’m starting to feel….ashamed of myself???
Not yet.

Cary P. is making me laugh. I am being such a turd and he still has the stomach to be pleasant. See how many times he’s mentioned placing an order at their site? Slick hard-selling that doesn’t come across as hard-selling. This guy is amazing!
Dare I say that IGE’s customer service deserves four and a half stars out of five?

"God bless," he says.
Now why do I feel like Simon Cowell just before he made that very public apology to David Cook?
Oh God, the guilt. There I was posing as a reverend and an abominable one at that…and I still get rewarded with impeccable customer service even if I sure as hell didn’t deserve it.
=(
Cary P., you’ve got yourself a customer….plus five stars. I’m buying gold from IGE.
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38 Comments »




Jacob on 06 Jun 2008 at 2:06 am #
Hey, nice blog you got here. I just found this last night and I gotta admit that this just made me think of playing WoW again. I never knew that we can buy gold and with a website such as IGE, I bet I’ll be cared for like a real good customer. God I wish we had this kind of service when I played WoW. Can I have the link to that website please?
thanks
-Jacob “Achelles” Striker
ardith knickerbocker on 06 Jun 2008 at 3:01 am #
maybe cary is on drugs?
memphiz_rains on 06 Jun 2008 at 3:06 am #
Cary P. is very lucky man having Marissa his girlfriend. =)
memphiz_rains on 06 Jun 2008 at 4:31 am #
Marissa is so lucky also to have Cary P. as her Boyfriend. =) I also want a girlfriend.
Alvin on 06 Jun 2008 at 4:59 am #
Maybe Cary is the long lost son of Ned Flanders :p
memphiz_rains on 06 Jun 2008 at 5:02 am #
Maybe, Marissa is really pretty. Cary P. is addicted to her. =)
Amir Abudhabi on 06 Jun 2008 at 5:09 am #
Hey guys! This is really cool =)
Lyrico Elvenlier on 06 Jun 2008 at 5:28 am #
<_< maybe he’s a bot man
Lyrico Elvenlier on 06 Jun 2008 at 5:29 am #
he’s good tho, i gotta admit that
weaponXdant3 on 06 Jun 2008 at 5:35 am #
-Quote-
Hey, nice blog you got here. I just found this last night and I gotta admit that this just made me think of playing WoW again. I never knew that we can buy gold and with a website such as IGE, I bet I’ll be cared for like a real good customer. God I wish we had this kind of service when I played WoW. Can I have the link to that website please?
thanks
-Jacob “Achelles” Striker
————————————–
Dude the website is http://www.ige.com, isn’t it obvious? lol xD
i chatted with the same guy when i visited the site, he’s good, im sure he’s no Asian dude so i placed the order with no hesitation
kristine on 06 Jun 2008 at 6:17 am #
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—–<@
——<@
—<@ 3 roses for the site, i’ve been using the website for my gold needs for a year now and they never failed me yet
,’`’.,,.’`’.,,.’“’.,’.,’`’.,,.’`’.,,.’“’.,’.
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Lil Angeltine on 06 Jun 2008 at 6:21 am #
from the looks of it, the customer service is real good, i don’t wanna place an order on another website that has Customer support that DOES NOT SPEAK ENGLISH, the words are English but all i understand is :
“@$!@!% AWDCAs asf124e12r asd @!#”
>_> SERIOUSLY
sweetanya on 06 Jun 2008 at 9:21 am #
IGE is FINE. At least better than all the other god-damn sites around. Their agents speak good ENGLISH. Delays are inevitable, at least I don’t get frozen until I get the order. My recent order at Brogame is horrible! So horrible that I wanted to crash my own PC! Talking about getting reps, I guess, IGE has a good taste (they don’t use out of this world smileys).
I guess that’s enough for me.
I just placed an order I hope to get it so soon. I saw their promo, I am so excited to be the chosen one. *chuckles*
Talking about effort. I give IGE a B (for now.)
sweetanya on 06 Jun 2008 at 9:27 am #
I hope to get to chat with the cool dude CARY.. and discuss about Marissa, the boyfriend. The girlfriend rather. LOL!
I got their email, hooray! I’m getting my gold so soon!
Blogger, please send me your contact details. I guess you are a HOTTIE!
sweetanya on 06 Jun 2008 at 11:48 am #
I am so adoring ige because of this. I GOT MY GOLD! >_<
Dwight M on 06 Jun 2008 at 11:57 am #
Cary could rule the world!
Dwight M on 06 Jun 2008 at 11:59 am #
I have a friend who writes blog like this as well, and she’s a really drop-dead hottie and such a smartass too! I’m gonna miss her =)
Special Fried Chicken on 07 Jun 2008 at 12:15 am #
—Quote—
I have a friend who writes blog like this as well, and she’s a really drop-dead hottie and such a smartass too! I’m gonna miss her =)
—Quote—
hottie??? WHERE she at? in IGE? does IGE have hot customer reps? gimme gimme (O ,o)
Dwight M on 07 Jun 2008 at 7:44 am #
i don’t think she’d love a special fried chicken though. she’s more of shoes and style. *winks*
matt on 12 Aug 2008 at 2:02 am #
=)
flipside on 18 Nov 2008 at 8:31 am #
They’ve improved a lot over the last few years. It’s very nice to see.
And very scary for everybody that thought they could beat them out by being smaller, faster, smarter…
Now IGE is fast and smart… but bigger in the scary kind of way. What ya gonna do?
Potato on 06 Apr 2009 at 7:13 am #
I don’t think I’ve read anything in the last month that made me smile and fill me with as much glee as your blog did. I recently just purchased 1000g from IGE, and I have high hopes for them. They’re prices seemed to of dropped from when you posted this last year. I’m not a religious man myself, but I find it very heart warming seeing you two connect as you did.
I hope I run across other posts just like this one in my near future.
Cameron on 19 May 2009 at 4:44 pm #
hahah, that is the funniest conversation with a customer service rep i have ever read. ROFL!
Helle on 03 Jun 2009 at 5:26 am #
that’s cool. you should have bought a mule. Good thing blizzard didn’t see your character buying gold
Lestat de Lioncourt on 07 Jun 2009 at 4:33 pm #
Mules are for scammers. LOL.
zuza on 15 Aug 2009 at 10:02 am #
i bought 1500 gold 3 days ago and they didnt deliver yet. when i send msg about deliver time they say we will deliver dunno when
Curious on 10 Sep 2009 at 12:08 am #
So, I’ve been looking around, have have tried at another website to buy gold but got banned on WoW for half a month……
You can probably see why that has made me skeptical of the type of services provided.
Having that said, it is nevertheless a very attractive service if proved to be…… legit.
I am just wondering if anybody else has bought and received without any troubles or bans from WoW.
Lestat de Lioncourt on 10 Sep 2009 at 3:26 am #
I have been using their service for years now and eventhough sometimes there are delays, I always get what I ordered. Got no suspensions or bans so far.
Executus on 20 Oct 2009 at 3:29 pm #
I just had a great experience with them, bought 8k gold on executus horde, got it within 6hours. One downside is that i didnt see an option for face to face trade and so they mailed it, even after i told the Live support person that i wanted it face to face and not in the mail. But besides that amazing job.
Mechbull on 22 Oct 2009 at 11:20 pm #
Hmm okey well that’s funny, because when I used IGE’s services, I got hacked a month later?.. I mean.. Yeah.. I’ve been playing since open beta and this was the first time I used a gold/power-leveling site, and I’ve never been hacked before (DO YOU SEE?)
It’s your choice.
Zackery on 28 Dec 2009 at 12:14 am #
They sent me 2k gold in less than 2 hours. I am impressed.
Holly on 03 May 2010 at 3:27 am #
This customer service exchange is priceless! Cary is amazingly patient. Must be a woman for sure.
Anyway, I’ve already purchased twice from IGE in the past 18 months or so, and both transactions were seamless. One time I was not online for delivery and the gold (10k in total) arrived in my mailbox with a few items and a clever ruse that made it look like a friend sent me some stuff. Delivery was under 6 hours, but it could have been as little as 2 hours as I was offline and can’t know for sure. This transaction did require a phone verification first which was a bit annoying, but it wasn’t too bad. The operator spoke passable English, but it was definitely a script. The second transaction was very fast, about two hours from start to finish, and required no phone verification. It was also a face-to-face transaction. Got a whisper to “Meet me in front of the mailbox in [small town one flightpath from a major city] please.” I flew to the specified town, danced with random newbies for a few minutes while waiting for my delivery gnome to show up, got my gold as well as a thank-you /bow from the deliverererer and then I flew back to the AH to spend it all in one place just like mama told me not to!
Barring some major company changes, I plan to use IGE should I require purchased gold in the future. I trust them. Also, they don’t spam my email. =)
crous134 on 10 Jun 2010 at 2:35 pm #
Bought 10K, delivered in 3 hours !!!
Aldor of the Rocky Cliffs on 05 Sep 2010 at 10:56 am #
Just bought 10k today, delivered in less than one hour on agamaggan alliance. cost: 37 euros
Dave on 15 Sep 2010 at 11:13 am #
I have had mixed experiences with IGE. Two orders were within 3 hours, just ordered 2k for Alter of Storms - Horde, and I have been waiting over 14 hours at this point, I am a little disappointed.
Sarah on 15 Nov 2010 at 2:17 am #
Just a note about IGE. I recently sent them an email asking a bunch of questions, and they responded in depth to each question I asked. That’s unheard of for like 99% of the CSRs out there in any business! Usually when you ask multiple questions you only get an answer to one.
But more importantly - The CSR I was chatting with when I placed my order told me outright that they were currently out of stock on my server. (This is not in WoW btw) RMT sites are notorious for lying about their stock and selling gold they don’t have. The fact that he told me they had zero atm was a big deal to me! Honesty! What a freaking concept! He told me the truth about their stock, and I ordered anyway knowing it would take a little longer because (and this is what so many of these so-called businesses can’t seem to figure out) honest business practices lead to repeat business. I’m so glad IGE is raising the bar for the gold trade! It needs it!
Gavin on 19 Apr 2011 at 1:53 pm #
I always use IGE, generally deliver in game with a few mins, longest ever wait for me was about 60 mins
Lars on 16 Jun 2011 at 1:01 am #
Yea, seems highly recommended but you might want to re-try the whole chat thing EGF. They’ve definitely got computers manning the bases now. The annoying thing is there is obviously a command to respond to the question of are you a real person, and weirdly it took a long time for the ‘agent’ to be with me - thought that was kinda stupid… Haha, and it argued with me when I asked it a simple question for verification of the ‘real person’ thing. I will check out their delivery times and what-have-you but unimpressed with the no person behind the live chat thing… Makes me wonder if they’re still all that good… Then again, I haven’t been too impressed with any of the top three, although Epictoon got back to me fairly quickly with all my questions… Could be my server but buying a small amount of gold seems to be too much. On the other hand, could be worse, could be ordering from scammers and/or spammers, so at least there’s that!