May 12th 2008 10:03 am
OOFAY: OOH LA LA, SOMEONE’S BEEN TO THE OPIUM DEN Plus I Want A Refund!!! (3/3)
I consider myself to be a fairly polite and patient person. I am not a difficult customer. On first contact, I do not throw hissy-fits of rich parvenu proportions when I deal with customer service simply because:
1. I am not a rich parvenu.
2. I am a reasonable customer, especially when I am given adequate reason behind any delivery hiccups AND I am treated with respect.
3. I was once a customer support agent (swear! seven months of service before the company gave my job to some guy in Bangalore!).
4. As a customer support agent, I despised arrogant customers and vowed never to be like them.
5. As a former customer support agent, I know what most reps are going through. It’s a difficult job and requires even more patience on their part in order to deal with all types of people (yeah, including me!)
However, in this case, I’m going to make an exception. You see, kiddies, I think I’ve been patient and understanding enough since I placed my order at (P)OOFay.com’s crappy website (pun intended). I gave them my money and the least they could have done was email me or give me a call to let me know when my order is going to get processed. But I heard nothing from them. Not a flicker.
Now from a gold-buying customer perspective, a delay is not that catastrophic and it’s something I can let slide as long as I am given the courtesy notice. But OOFay can’t even do that. Why? ‘Cause their service sucks!
Well, what can you expect from a company that plays dirty ?
You get dirty, stupid service as well.
I have asked for a refund and I have the screenshots to show how awful OOFay’s customer service is. I had the misfortune of chatting with some fresh-from-the-opium-den chick named Eva. I believe the images below are sufficient proof that no one should ever, ever, ever order from OOfay. I’ve done you the favor of proving it. Now do me a favor by not buying from them, unless you want to inflict torture on yourself. If you do, then OOFay is the best place to go to feed your masochistic streak. ‘Nuff said.
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6 Comments »
I'm Not Eva on 13 May 2008 at 1:29 am #
Ordered from poofay once and the experience nearly killed me. thanks for exposing their rotten service. tell eva to buy herself some manners and enroll in basic english for dummies
paul on 25 Jun 2008 at 11:04 pm #
well im waiting on an order from oofay now and its been 24 hrs..i emailed them at 8 hrs as per wat the site said was maximum for my server, and got a response saying “we will get to your order today” after all ive read here i guees its not coming =( plus i waited for ever on the live thing..
matt on 12 Aug 2008 at 1:32 am #
epic win
Lee on 12 Dec 2008 at 9:06 am #
So umm yea.. 24 hrs huh? I have waited 15 day on their bs Customer Service and non-delivery… No gold no refund DON’T USE THEM!! THEY SUCK!! I used another site that failed to deliver and they refunded my money in less than 10 minutes.. What is wrong with these people?
Lee on 12 Dec 2008 at 9:07 am #
So umm yea.. 24 hrs huh? I have waited 15 day on their bs Customer Service and non-delivery… No gold no refund DON’T USE THEM!! THEY SUCK!! I used another site that failed to deliver and they refunded my money in less than 10 minutes.. What is wrong with these people?
OOFGAY!
ro on 01 Feb 2009 at 4:10 am #
if u purchased with paypal.com immediately file a complaint with them they will get in the middle and help either process a refund or get your items.
but yes that site is the worst site ever, dont ever buy from this site