April 15th 2008 04:15 am
I had a good enough weekend to help me recover from my harrowing experience with THSale.com . Nothin’ a little roast chicken and lasagna can’t fix. Thanks grandma!
Now I’m back and "full a piss an’ vinegar" and ready to review the next WoW gold-selling company. Making like Ted Bundy selecting a random victim, I close my eyes and run a finger down the list of gold-selling companies I had written on a notepad.
Now this is another company that’s been getting mixed reviews, mostly bad ones. The last bad review I read was a few weeks ago and maybe – just maybe – by some miracle their customer service and delivery times have improved. Plus you know how I love to find out things for myself.
On to Swagvault’s site, where I am greeted by this:
It’s a special on WoW US Gold, encouraging WoW nuts like me to buy the cheapest WoW gold on the planet "before the stocks got emptied". Uh huh.
I go to the WoW US buy page and I am assaulted by the mother of all cheesy copies — this one could supply enough moldy mozzarella to cut down every deep-dish pizza-eating denizen in Chicago with food poisoning.
"Crush your enemies,
Impress your friends,
become the big cheese of your clan!!!"
(Not while my Great-Grandfather Angus is still alive, amigo)
"WoW Gold USA Speacial Discount Zone" (How speacial ?)
"SwagVault resvers the right…" Eh, whatever.
I click on Swagvault’s Live Support and get someone named Jasmine (nice name). I pose as Ebenezer Scrooge. Why? Dunno.
So here’s the first screen capture of our chat. It starts out casually with me telling her that I’d like to buy at least 500 gold on some random server I selected. Naturally, one needs to know if there’s supply before ordering.
"Out of stock atm", Jasmine says. How refreshingly honest! That earns some brownie points in my book until…..
Okay, what did I say in my last post about customer service? Basically I said I HATE AGENTS WHO DISMISS ME , especially in this case when I am NOT YET DONE with my inquiry. Time to break out the snooty Eton-educated London aristocrat and cut this dame down to size!
Nothing like a good threat to sic the manager on her:
Now any person with at least half a brain could see how fake my Lordship act is but since this is SwagVault I don’t think they know the vagaries of the nobility or, in my case, the vagaries of the Eutrotrash parvenu wannabe. Or maybe I’m just so dang convincing I deserve both an Oscar and a BAFTA Award.
Anyway, I ask Jasmine if they’ll have stock tomorrow and she says she thinks so but she can’t promise me. Eh?
I know at this point I sound like I’m on drugs but at the rate I’m getting ticked off I don’t care if Jasmine thinks I’m a candidate for rehab. First, she tries to get rid of me prematurely — without so much as a "Is there anything else I can help you with?" — and then sails through the rest of the conversation with textbook replies and the enthusiasm of a paper cup.
No assurance, no attempt to win my business, no "we’re the best and we’re going to prove it to you" battle cry, nothing, nada, zilch! God help SwagVault if all of its reps were like Jasmine.
Well, at least she makes up for her rudeness by flashing me with those emotes….NOT!
To order or not to order, that is the question. No stock at the moment but as Scarlett O’Hara once said, "Tomorrow is another day." I’m a man on a mission, kiddies. SwagVault can die another day.
3 Comments »